Effective Date: 1 Jan 2025
Last Updated: 30 Jan 2025
1. Introduction
At The Grumpy Geordie (www.thegrumpygeordie.uk), we are committed to protecting your privacy and handling your personal data responsibly and transparently. This Data Protection Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase through our print-on-demand clothing store.
We process personal data in line with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data:
- Identity & Contact Details: Name, email address, shipping and billing addresses, phone number.
- Order & Payment Information: Order history, product details, and limited payment data (payment details are handled by secure third-party processors like PayPal or Stripe).
- Account Data: If you create an account, we collect login details and purchase preferences.
- Customer Communications: Emails, chat messages, reviews, and support queries.
- Technical Data: IP address, browser type, device information, pages visited, and other analytical data collected through cookies or analytics tools.
3. How We Use Your Data
We use your personal data to:
- Process and deliver orders placed on www.thegrumpygeordie.uk.
- Create and manage user accounts.
- Communicate with you about orders, returns, and customer service requests.
- Send service updates and marketing messages (if you’ve opted in).
- Improve our website, services, and product offerings.
- Detect, investigate, and prevent fraudulent activities.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity: To process purchases and provide customer support.
- Legal obligation: To meet tax, financial, and regulatory responsibilities.
- Legitimate interest: To improve website performance, manage our business, and protect against fraud.
- Consent: For email marketing and non-essential cookies (you can withdraw consent at any time).
5. Sharing Your Information
We may share your personal data with trusted third parties who support our operations, including:
- Fulfillment partners and printers who produce and ship your orders.
- Payment providers such as Stripe and PayPal.
- Email and marketing platforms used to communicate with customers.
- Web analytics providers for website improvement.
- Law enforcement or regulators where legally required.
All partners are required to protect your data and only use it for agreed purposes.
6. International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses or equivalent protections.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy:
- Customer and order data: Up to 6 years for accounting and legal compliance.
- Marketing data: Until you opt out or withdraw consent.
- Analytics data: Retained according to the third-party provider’s policies.
8. Your Rights
You have the right to:
- Request access to your personal data.
- Ask for correction or deletion of your data.
- Object to or restrict processing.
- Withdraw consent at any time.
- Request data portability.
- File a complaint with the Information Commissioner’s Office (ICO).
To exercise these rights, email us at privacy@thegrumpygeordie.uk
9. Data Security
We take data security seriously and use industry-standard practices to protect your information, including:
- SSL encryption across our website.
- Secure hosting and firewall protections.
- Regular security audits.
- Limited access to customer data.
10. Cookies
We use cookies to personalize content, analyze traffic, and enhance user experience on www.thegrumpygeordie.uk. You can manage your cookie preferences via your browser settings or our cookie banner.
See our [Cookie Policy] for more information.
11. Policy Updates
We may update this Data Protection Policy from time to time. Changes will be posted on this page, and we encourage you to review it regularly. Continued use of our website signifies your acceptance of any updates.
Contact Us
If you have any questions about this policy or your data, please contact us:
Email: privacy@thegrumpygeordie.uk
Website: www.thegrumpygeordie.uk
