Effective Date: 1 Jan 2025
Last Updated: 30 Jan 2025
This Privacy Policy describes how The Grumpy Geordie (www.thegrumpygeordie.uk) collects, uses, and protects personal data when you visit our site, place an order, or interact with us in any way.
We respect your privacy and are committed to safeguarding your personal data in line with the UK GDPR and Data Protection Act 2018.
1. What Data We Collect
We may collect:
- Identity Data: Name, email, phone number.
- Address Data: Billing and shipping addresses.
- Order Data: Products purchased, order history.
- Account Data: Login credentials (if registered).
- Payment Data: Processed securely via third parties (e.g., Stripe, PayPal).
- Communication Data: Emails and messages sent to customer service.
- Technical Data: IP address, browser type, device info, pages visited.
2. How We Use Your Data
We use your data to:
- Process and ship orders.
- Communicate with you about orders or inquiries.
- Provide customer support.
- Improve website performance and user experience.
- Send marketing (with consent).
- Comply with legal obligations.
3. Lawful Bases for Processing
Our lawful bases include:
- Contract: To fulfill orders and provide services.
- Legal Obligation: For recordkeeping and compliance.
- Legitimate Interest: For security and business operations.
- Consent: For marketing emails and cookies (you may withdraw anytime).
4. Data Sharing
We share personal data only when necessary with:
- Payment processors (e.g., Stripe, PayPal).
- Print-on-demand partners (for product fulfilment).
- Analytics providers (e.g., Google Analytics).
- Email marketing platforms (e.g., Mailchimp).
- Regulators or law enforcement (if required by law).
We do not sell your personal data.
5. Your Rights
You have the right to:
- Access your personal data.
- Rectify incorrect data.
- Request deletion (where permitted).
- Withdraw consent at any time.
- Object to or restrict processing.
- File a complaint with the ICO.
Contact: privacy@thegrumpygeordie.uk
6. Data Retention
We retain:
- Order/account info for 6 years (for legal/tax purposes).
- Marketing data until you unsubscribe or withdraw consent.
- Website usage data as per analytics provider’s retention policy.
7. Security Measures
We use SSL encryption, secure servers, and access controls to protect your personal data.
8. External Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Privacy Policy
We may revise this policy periodically. Please check back for updates. Continued use of the site after changes implies acceptance.
Contact Us
Email: privacy@thegrumpygeordie.uk
Website: www.thegrumpygeordie.uk
